Squires RV Outlet at 7122 Interstate 35, New Braunfels

Reviews

• Brittany Wegley

  Apr 06, 2018
  ★ ☆ ☆ ☆ ☆
  Never use this place! We had our new 2014 RV there for consignment and had the worst experience of our lives. As soon as we moved it there we moved out of state. So we were trusting Squires to take care of our RV and sell it for us as agreed. We brought it to them in May of 2015 and by January we were pretty upset our NEW RV was not selling. We inquired about it not being sold and was told it was the color on the inside of the Rv. So they agreed to paint the inside for us and charged us almost $600.00 to do so in February of 2016. We were told it would be about a week before they could get to it but that it would only take 4 days to finish.
  
  By April, two months later, I had been calling for a month or so trying to get a hold of them and not only were they not answering but also not calling me back. I wanted to see if they had finished the painting. So my mother was finally in the area and went to check on our RV. Not only had they not painted it or even started on paint, our the RV had massive damage done to it that was not there when we had given the RV to them. My mom was there taking pictures for us and was pretending to be a buyer when Donna a sales woman there came out and the first thing she said to my mother was "Oh gross paint color, I know!" . So the fist thing she said to a potential buyer was something bad about the RV. If that's not sickening enough she continued to lied to my mom about the damages on the RV and the paint not being done.
  
  We called and field a claim with our insurance that day and also called squired about getting a refund for the paint that never got done. They refused us a full refund and continued to lie to us about the paint. Within one week I had the RV taken off their lot and am now in the process with the insurance company getting damages assessed. From what the shop is telling us we are looking at the RV most likely having been totaled while in Squires care.
  
  I highly recommend you never use this company for ANYTHING. They have no idea how to run a business.

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